This policy explains how to return a product bought on formatech.shop, how we handle defective products, how refunds work and what our warranty covers. It forms part of our Terms of Purchase. It does not limit any rights you have under mandatory Georgian consumer law.
Two kinds of returns
- Changed your mind: the product works as described, but you no longer want it. See section 2.
- Defective product: the product has a manufacturing defect, does not work as described or arrived damaged. See section 3.
The two are handled differently, especially for transport costs.
Returning a product because you changed your mind
- Return period: You can request a return within 7 business days from the day you receive the product.
- Opening and inspection: Opening the box and visually inspecting the product does not by itself remove your right to return it.
- Products put into use: A non-defective product that has been assembled, used, operated or otherwise put into use cannot be returned because you changed your mind. If such a product has a manufacturing defect, it is handled under section 3 and the warranty (section 9).
- Packaging: The original packaging is not required. Please return the product with all parts, accessories and documentation, packed so it is protected in transit.
- Transport: You pay the cost of returning the product to us (see section 4).
- Refund amount: Only the product amount is refunded. The original delivery fee (35 ₾ or 50 ₾) is not refunded.
Defective products
- What counts: a manufacturing defect, a product that does not match its description, or a product that arrived damaged. This applies whether or not the product has been opened or used.
- Tell us as soon as reasonably possible after you notice the problem. If the package is visibly damaged on delivery, please tell the courier and notify us.
- Assessment: Send us your order reference, a short description and, where reasonable, photos or a short video showing the problem. This helps us diagnose the problem faster and may avoid an unnecessary return trip. We may ask you to carry out simple checks following our instructions.
- Outcome: If a manufacturing defect is confirmed, we will repair or replace the product at our cost. If repair or replacement is not possible, we will refund the full price of the affected product.
- Transport: Forma arranges and pays for collecting the defective product and sending back the repaired or replacement product. Transport needed because of our error (for example, a wrong or damaged item) is also paid by Forma.
- If no manufacturing defect is found: If our inspection shows that there is no manufacturing defect and the problem is attributable to you (for example, misuse or accidental damage after delivery), we will explain our findings and may charge reasonable transport and inspection costs. We will tell you about these costs in advance.
How to start a return
1. Email info@formatech.shop or call 555 554 735.
2. Include your order reference, which you can find in your confirmation email and on your order page. Also include the product, the reason for the return and, for defects, photos or a video where reasonable.
3. We will confirm the return and explain the next steps, including how the product will be collected or sent.
4. Always contact us before you send or bring a product back, and wait for our confirmation, so the return can be coordinated and processed correctly.
Return address: 42 Irakli Abashidze Street, Tbilisi, Georgia.
For a changed-mind return, after we have confirmed it, you can bring or send the product to the return address yourself, or ask us to arrange collection. If we collect a changed-mind return, you pay the collection cost; we will tell you the amount before collection.
Inspection on arrival
We assess every reported return or defect within a reasonable period and without undue delay, and tell you the result. Approved refunds are then processed within 14 business days (see section 6).
Refunds
- Method: Refunds go back to the original payment method through Flitt (the card, Apple Pay or Google Pay used for the order), where technically possible.
- Timing: We process an approved refund within 14 business days.
- Bank processing: The time it takes for the money to appear on your account depends on your bank or card issuer.
- Amount (changed mind): The product amount only. The original delivery fee is not refunded (see section 2).
- Amount (defect): If repair or replacement is not possible, the full price you paid for the affected product.
- Cancelled before shipment: Full refund, including the delivery fee.
- Original method no longer available: We will contact you and refund you by a secure alternative method agreed with you.
Partial returns, promotions and free delivery
- If you return only some of the products in an order, the refund is based on the amount actually allocated to and paid for the returned products. If your order used a promotional discount, the refund takes into account the part of the discount allocated to those products.
- If your order qualified for free delivery and, after a partial return, the remaining products total less than 1,000 ₾, we will not charge a delivery fee afterwards for the products you keep.
- Promotional codes used on a returned order are not reissued unless we state otherwise.
Exceptions
A non-defective product that has been assembled, used, operated or otherwise put into use cannot be returned because you changed your mind (see section 2). This does not affect your rights for defective products under section 3 and the warranty (section 9).
Warranty
Warranty period and start date
Forma products come with a 6-month warranty. It starts on the date your order is delivered.
Proof of purchase
Your order reference and proof of payment for your order can be used to verify your purchase. We recommend keeping your order confirmation email. You do not need a paper warranty card or receipt.
What the warranty covers
The warranty covers manufacturing defects in materials and workmanship that appear during normal use according to the product's instructions.
What it does not cover
- Damage caused by use contrary to the instructions or safety guidance, including exceeding the maximum user weight
- Accidental damage, impact, liquid damage or damage caused by improper transport by the customer after delivery
- Repairs, modifications or opening of the product by anyone not authorised by Forma
- Normal wear and tear of parts that wear with use
Parts that wear with use, such as the walking pad belt, are covered only for manufacturing defects, not for ordinary wear.
How to report a problem
1. Contact us as soon as reasonably possible after you notice the problem: info@formatech.shop or 555 554 735.
2. Include your order reference, the product and a short description.
3. Where reasonable, add photos or a short video showing the problem. We may ask you to try simple checks with our guidance.
4. We assess the problem within a reasonable period and without undue delay, and tell you the next steps.
Repair, replacement or refund
If a manufacturing defect is confirmed, we will repair or replace the product at our cost. If repair or replacement is not possible, we will refund the full price of the affected product. Forma arranges and pays for collecting the product and returning it to you.
Your legal rights
This warranty is a commercial warranty from Forma. It is in addition to your rights under Georgian consumer protection law and does not limit them.
Contact
- Email: info@formatech.shop
- Phone: 555 554 735
- Forma Technologies Georgia LLC (ID 405783433), 42 Irakli Abashidze Street, Tbilisi, Georgia
- Return address: 42 Irakli Abashidze Street, Tbilisi, Georgia (returns only after contacting us, see section 4)