Terms of Purchase

1Seller information

• Seller: Forma Technologies Georgia LLC ("Forma", "we", "us")
• Identification number: 405783433
• Address: 42 Irakli Abashidze Street, Tbilisi, Georgia
• Email: info@formatech.shop
• Phone: 555 554 735

2Scope

These Terms apply to orders for physical products placed through the online store at formatech.shop (the "Store") by private customers for personal use. The contract for your purchase consists of these Terms, our Return & Refund Policy and the order details shown at checkout.
Use of the Forma mobile app is governed by our separate Terms of Use. Purchases by companies (B2B) are made on commercial terms agreed individually with Forma. For company orders, please contact our team.
Nothing in these Terms limits or excludes any rights you have as a consumer under mandatory Georgian law.

3Products

Each product page shows the product's main characteristics, specifications and availability. Images are illustrative; colours and finishes may look slightly different on your screen.
Only products shown as available, with a price and an "Add to cart" option, can be ordered online. Products marked "Coming soon" or "Enquiry only" cannot be purchased through the Store.

4Prices and currency

• All prices are shown in Georgian lari (GEL, ₾).
• The delivery fee is shown separately at checkout. The total shown before you continue to payment is the amount you will pay.
• Taxes: Displayed prices are final and include applicable taxes, where applicable.
• The price that applies is the price shown at checkout when you place the order.
• If a product is shown at an obviously incorrect price because of a technical or typing error, we may cancel the order and refund any amount paid in full.
• Promotional codes, where offered, are subject to the conditions shown with the code. Only one code can be used per order. The discount is applied before the free-delivery threshold is calculated.

5Order limits

A single order can contain up to 20 units in total, across all products. For larger quantities or company rollouts, please contact our team.
We may limit or decline orders that appear fraudulent, automated or abusive. If we decline an order you have already paid for, we will refund it in full.

6Placing an order

1. Add products to your cart and go to checkout.
2. Enter your full name, email address, phone number and delivery details, and choose your delivery area.
3. Check the order summary, including products, quantities, discount, delivery fee and total.
4. Select "Continue to payment". By doing so, you agree to these Terms and the Return & Refund Policy.
5. You are then taken to Flitt's secure payment page to pay.
After you continue to payment, the items in your order are reserved for a limited time. If payment is not completed within that time, the reservation expires and the order is not completed.
Please make sure your contact and delivery details are correct. We use them to confirm, deliver and support your order.

7Guest checkout

You do not need to create an account to buy from the Store. Your order is linked to your order reference and the email address you provide. You can view your order on the secure order page through the link we send you. Keep your order reference and that link private.

8Payment

• Payments are processed by our payment provider, Flitt, on Flitt's secure hosted payment page.
• Accepted methods: bank card, Apple Pay and Google Pay, depending on your device.
• Forma does not receive or store your full card details.
• Your payment counts as completed only when Flitt confirms it to us. Being returned from the payment page to our website does not by itself confirm payment.
• Instalment or "buy now, pay later" options are not currently offered.

9Order confirmation

Your order is confirmed only after your payment has been completed successfully, that is, when we receive Flitt's confirmation of the successful payment. We then show the confirmation on your order page and send it to your email address.
If a payment is confirmed but we cannot fulfil the order (for example, because of a stock error), we will tell you promptly and refund the full amount paid.

10Delivery

We deliver throughout Georgia.

• Tbilisi: 35 ₾. Delivery within 2–48 hours.
• Other cities and regions: 50 ₾. Delivery within up to 7 calendar days.
• Free delivery for orders of 1,000 ₾ or more. The threshold applies to the product total after any promotional discount.

Delivery times are counted from the moment your payment is confirmed to us by Flitt (see section 8). They are maximum target times. We will contact you if there is a delay.
Our courier or delivery partner will contact you by phone to arrange delivery.

11Door delivery; installation not included

Delivery includes bringing the product to the door of the address you provide. Installation, assembly and setup are not included. There is no additional charge for floor level or for buildings without a lift.

12Delivery attempts, availability and incorrect address

• The delivery fee includes one standard delivery attempt.
• Please be available at the agreed time and keep your phone reachable.
• If a delivery attempt fails, the order is not cancelled automatically. We will first contact you to arrange a new delivery.
• If the repeat delivery is needed because you were unavailable or the address you provided was incorrect or incomplete, it costs 35 ₾ in Tbilisi and 50 ₾ in other cities and regions. This also applies when your order qualified for free delivery.
• If the repeat delivery is needed because of our or our courier's error, it is free of charge.
• If, after we have contacted you, you refuse the delivery or do not cooperate in arranging it, we may cancel the order. In that case we refund the eligible product amount under section 16. Delivery services already performed that failed because of you, and any repeat-delivery fee already incurred or confirmed because of you, are not refunded. This does not affect your mandatory statutory rights.
• When you receive your order, please check the package for visible damage and tell the courier and us as soon as reasonably possible if you see any.

13Cancellation before shipment

You may ask us to cancel your order before it has been shipped. Email info@formatech.shop or call 555 554 735 and include your order reference.
If the order has not yet been shipped, we will cancel it and refund the full amount paid, including the delivery fee, to your original payment method.
If the order has already been shipped, it can no longer be cancelled. Our Return & Refund Policy applies instead.
We may also cancel an order in the situations described in sections 4, 5, 9 and 12. In each case, we will refund the amount paid in full unless those sections state otherwise.

14Returns

You can return products under our Return & Refund Policy, which explains the difference between returning a product because you changed your mind and returning a product because it is defective, together with the applicable conditions and transport costs.
If you changed your mind, you can request a return within 7 business days from the day you receive the product. Opening the box and visually inspecting the product does not by itself remove this right. A non-defective product that has been assembled, used, operated or otherwise put into use cannot be returned because you changed your mind. For a changed-mind return, you pay the return transport, the original delivery fee is not refunded, and only the product amount is refunded. Please contact us before you send or bring a product back, so the return can be coordinated.

15Technical defects

If a product has a manufacturing defect, contact us as soon as reasonably possible with your order reference and a description of the problem. If the defect is confirmed, we will repair or replace the product at our cost. If repair or replacement is not possible, we will refund the full price of the affected product. Forma arranges and pays for the transport of defective products, and for transport needed because of our error. Details are in the Return & Refund Policy and section 17 below.

16Refunds

• Refunds are made to the original payment method through Flitt, where technically possible.
• We process an approved refund within 14 business days.
• The time it takes for the refund to appear on your account depends on your bank or card issuer.
• If the original payment method is no longer available, we will contact you and refund you by a secure alternative method agreed with you.

17Warranty

Forma products come with a 6-month warranty for manufacturing defects. The warranty period starts on the date your order is delivered.
Your order reference and proof of payment for your order can be used to verify your purchase. You do not need a paper receipt.
This warranty is in addition to your rights under Georgian consumer protection law and does not limit them. See the warranty section of our Return & Refund Policy for details.

18Your responsibilities

• Provide accurate contact and delivery information.
• Be available to receive the delivery, or let us know in advance if you need to rearrange it.
• Check the package on delivery.
• Use the product according to its instructions and safety guidance, including any maximum user weight or other limits.
• Keep your order reference and order page link private.

19Delays and events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, severe weather, road closures, strikes, epidemics, government actions, or outages of payment, telecommunications or delivery networks. If this happens, we will tell you and give you an updated delivery estimate. If the delay is significant, you may cancel the order and receive a full refund of the amount paid.
To the extent permitted by law, Forma is not liable for indirect or consequential losses. Nothing in these Terms limits liability that cannot be limited under mandatory law.

20Personal data

We use your personal data to process, deliver and support your order as described in our Privacy Policy.

21Complaints and disputes

If you have a question or complaint about your order, contact us first:

• Email: info@formatech.shop
• Phone: 555 554 735

Please include your order reference. We will acknowledge your message and aim to respond as soon as possible.
We will first try to resolve any dispute with you through negotiation. If a dispute cannot be resolved this way, it is resolved under the procedure available under applicable Georgian law. These Terms are governed by the laws of Georgia, and nothing in them affects your mandatory consumer rights.

22Changes

We may update these Terms from time to time. The version that applies to your order is the version in effect when you placed it. We record this version with your order.